Katriina Järvenpää, who is responsible for financial development projects at Posti Group, is very satisfied. System problems are now a thing of the past and the Group’s new payment transaction software solution is functioning smoothly on its own.
The Payment Factory solution handles the majority of Posti Group company's payment processes centrally and in a controlled way. Let’s return to the fall of 2011 for a moment. The Posti Group’s payment transaction system was heavy and multidimensional and had become more and more challenging to manage over the years.
"We constantly had problems with payment transactions outside Finland in particular, and the payment transaction system that was in use at that time was no longer able to adapt to Posti Group’s diverse needs.
Problems were reported all the time, and payment transaction experts had to spend a great deal of time and effort solving these problems."
Katriina Järvenpää, Financial Development, Senior Manager at Posti Group.
When Järvenpää was later faced with the transition to SEPA, she decided to take action and look for a flexible and efficient solution to help improve Posti Group’s payment transaction processes.
The solution was provided by our centralized payment transaction software that has been a big hit with everyone.
"We are very satisfied with this solution. It felt like the right choice straight away. They have so much in-depth knowledge and it has been a pleasure working with them. They have dealt with all our special requests and provided help every time we have needed it."
Katariina Järvenpää
Payment transaction experts play a key role. Posti was, of course, already familiar with our services. Our financial management services center was already responsible for Posti Group’s accounts payable, accounts receivable, general ledger and payment transactions. The payment transaction experts at the services center also use the Payment Factory and they were involved with the implementation project from the very beginning.
"The payment transaction experts tell us that the new system is user-friendly and speeds up everyday work."
Outi Väätäinen, team leader at Nomentia who looks after Posti Group’s payment transactions.
The first project was carried out at Posti’s companies in the Baltic countries, because various companies were implementing SAP at the time. As Payment Factory was implemented there first, we were able to test the new system and then you would make any necessary changes whenever needed.
"When we were satisfied that the Payment Factory functioned well in the Baltic countries, we were then able to replicate the system for implementation in the other countries."
Outi Väätäinen
