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Receive support when you need it.

Our team of solution experts is always by your side when you have queries or technical issues to ensure smooth operations.


Our team has thorough technical expertise

We go beyond just support; most of our experts are directly able to fix inquiries due to their long-standing technical expertise in cash and treasury management.
Technical expertise

A stellar 97% customer satisfaction

Our users are extremely satisfied with our team's support: 97% of our processed support cases receive an excellent rating after they have been handled.

97% satisfaction score

Receive quick support

Our team provides you with speedy support:

  • 40% of support cases receive a response from our qualified staff within one hour
  • 36% of all cases are resolved within 5 hours
  • 48% of cases are handled within less than 24 hours

Very urgent cases are prioritized and resolved almost immediately.

Response time percentages

How can our support team help you?

Our support team can help your users with a number of things, including:

  • Settings in the system
  • File transfers
  • Bank connections
  • Third-party materials
  • Database issues or bugs
Support areas overview

What does a typical support case look like?

Whenever you have trouble, our team is here to help. Through our systematic approach, we can support you as well as we can.

1. Contact us with your support request. The fastest ways are by email or through our support portal.

2. A ticket is generated and we will start prioritizing and classifying your case.

3. One of our team members reaches out to you with either a solution proposal or some clarification questions.

4. Our support team ensures the case is investigated and resolved, and provides you with a solution or workaround suggestion.

5. If needed, we can move change requests to our Professional Services team, we can escalate bugs to R&D, or get help from our platform team.

6. The ticket is resolved, closed, and stored for analytical purposes. We might ask you for feedback on your experience.

Meet some of our employees!

Satu Mäntylä

Satu Mäntylä

Lead Application Specialist

“The best thing about working in support is the interaction with different people.


Also the continuous development and learning new things keeps the work fresh and motivating.”

Filip Pawlak

Filip Pawlak

Application Specialist

Working in Customer Support is a pleasure but also a challenge. Helping people solve their problems, and making their day a little better is always rewarding. Every day brings new challenges and opportunities to make a positive impact.


Hear more from our user community

Your feedback is invaluable! Here are insightful comments from you and your peers.

“We always receive quick feedback, helpful expert responses, and fast fixes. 5/5 User support!”

Markku Miettinen

Treasury Controller

“Nomentia provides very fast and proficient support. Overall, the service is excellent, and I even learn something new every now and then!”

Odet Nieminen

Accounts Receivable & TEM Team Leader

“Problems are always taken care of quickly and explanations and solutions are provided swiftly.”

Sari Niemi

Finance Manager

How to reach our user support team

Contact our support team via one of the channels below, and we'll respond as soon as possible.

Banking or Cashforecast products
(former Analyste products)



Help Center:


Phone: +358 9 817 11790

Cash Management product



Help Center:


Phone: +358 9 425 50187


Customer service business hours: 8-18 (UTC+02:00)
Support in Finnish via phone: 8-16 (UTC+02:00)

Treasury Management product 
(former TIP products)



Help Center:


Phone: +43 1 581 0519


Customer service business hours: 8-18 (UTC+01:00)
Support in German via phone: 8-16 (UTC+01:00)