(FI/DE) As the summer holiday season approaches, we would like to share a few reminders to help ensure uninterrupted service and efficient communication throughout the holiday period.
Subscribe to Important Notifications
To stay informed about service-related events during the summer, we recommend subscribing to the following notification services:
Service Disruption Notifications
Receive updates about service disruptions, maintenance activities, and other operational events that may affect your services.
→ Subscribe to Service Disruption Notifications
Bank Connectivity Issue Notifications
Receive notifications about bank connectivity issues and updates that may impact payment processing or bank communication.
→ Subscribe to Bank Connectivity Issue Notifications
Please also ensure that any colleagues covering your responsibilities during the summer are aware of these notifications and know how to monitor them when needed.
Review and Update Contact Information
Accurate contact information helps us reach the right people quickly when important communication is required.
We recommend reviewing the contact details configured in Nomentia, particularly for:
- General service announcements
- Security-related notifications
- Operational communications
Path: Settings → Master Data → General Settings → Notifications
Make Use of the Customer Support Portal
The Customer Support Portal provides a central location for guidance, support resources, and service information.
You can use the portal to:
- Browse user guides and knowledge base articles
- Track open support requests
- Check current service status information
→ Go to the Customer Support Portal
We encourage all users and summer substitutes to familiarize themselves with the portal before the holiday season.
Need Assistance?
Our support team remains available throughout the summer and is happy to assist with any questions or support needs.
We wish everyone a relaxing and enjoyable summer season.