Treasurers have a love-hate relationship with guarantees. While they are usually not a big concern as long as there are few, managing hundreds or even thousands of various types of guarantees across different entities, guarantors, beneficiaries, countries and therefore languages and jurisdictions can be a nightmare – especially without the right tools. Below, we provide insights into what managing guarantees actually means, what the challenges are when doing so and why doing it right equals less time spent and money saved. In the second part of this post, we provide an overview of the capabilities that modern, digital guarantee management solutions offer and their benefits.
Guarantees facilitate trade by assuring the buyers/project owners (“beneficiaries”) that the guarantor – usually a bank or (credit) insurance company – will uphold a contract in case the seller/contractor (“the applicant” to the guarantee) is unable to do so. They are therefore a vital tool heavily used across sectors as varied as construction, facility management, manufacturing and retail and across the different stages of a business transaction: from bidding for a project, the delivery of the goods or performance of the services to ensuring pre-agreed services during the warranty period. By committing to paying the agreed amount upon first demand by the buyer, the guarantor (usually a bank or credit insurer) assumes risk. Compensation for this risk is in the form of various guarantee-related fees. Also, guarantors usually only agree to assume a pre-defined amount of risk for any given company in the form of a pre-agreed guarantee facility. Against this background, it is obvious that managing large portfolios can be a challenge: not only is the timely processing of guarantee of various facilities agreed with various banks and sometimes hundreds if not thousands of different types of guarantees can be challenging.
Guarantee management means the management of all guarantees of a company. A guarantee itself is a way of showing to a counterparty that you are a secure contracting party. The guarantee is set up with a third party, most often a bank. The bank acts as a mediator and becomes the guarantor as the guarantee transfers the applicant's creditworthiness to the bank.bac
Companies that engage in substantial contractual agreements that can impact financial risk need to manage all the related guarantees, provided that a guarantee was issued. As a result, finance and treasury teams typically practice some form of guarantee management, for example, by keeping track of guarantees and status in spreadsheets to gain better control. It’s important to keep track of guaranteees in order to move forward with agreements in a punctual fashion and to control the costs and risks of agreements.
Another important aspect of trade finance is risk mitigation and settling any conflicts between trading partners. For example, the buyer usually wants to mitigate the payment risk and ensure security if, for some reason, the seller does not provide the agreed upon goods or services. In contrast, the seller wants to mitigate supply chain risk. By using guarantees, companies minimize the risk in such situations and can move forward with agreements in a more secure manner.
Guarantee management traditionally implies a good amount of paperwork and manual spreadsheets where information about each guarantee is recorded and updated. The management is, in most cases, also decentralized, where every entity or subsidiary has its own ways of dealing with guarantees. As a result, there are much scattered data in various places, and processing guarantees become slow due to inefficiency and lots of required communication. Especially since several stakeholders are involved throughout a guarantee's lifecycle, both internally and externally.
In practice, that implies that many emails need to be sent back and forth between people, and if various entities need to align on guarantees, or corporate decides to issue guarantees for its subsidiaries, there is no standardized process in place that streamlines the communication, guarantee status, or tasks for all stakeholders. Traditional setups are a nightmare for companies that process yearly tens, hundreds, or thousands of guarantees.
Most companies that are looking to improve their guarantee management processes share the following common goals:
The aforementioned goals go paired with a desired state of guarantee management that is centralized in a digitalized environment. All employees responsible for guarantee management or those with a role in the guarantee lifecycle should be able to log on to that same system, regardless of whether they work for a corporate or a subsidiary. It’s just a matter of user management and ensuring that users have adequate permissions to view and edit the guarantees relevant to their jobs. Communication between colleagues and adjustments of guarantees should only be done in the same system. It should also be able to provide overviews on all guarantees and their statuses, as well as which guarantees require action to move them forward in the process.
On top of that, a guarantee management setup should be designed to be standardized for every bank. Typically, banks issue their own guarantee forms that all require information to be filled out slightly differently depending on which bank you are dealing with. This adds another layer of complexity and additional work to the process. Instead, digitalized tools can be used for creating standardized guarantee forms that can be sent to any bank, regardless of their requirements. By doing so, treasurers can save significant time because all guarantee applications follow the same standard digital format.
An example of the desired state of the guarantee management process looks similar to the illustration below. In brief:
Once a guarantee was issued, you need to deal with the associated fees. This involves breaking guarantee-related charges down into different classes for them to be calculated and allocated accordingly. The easier part is differentiating between issuing and amendment charges and minimum commissions. External charge classes can be used to check that the charges billed by banks and credit insurers are correct. With the help of internal charge classes, group treasury can identify the amounts that need to be forwarded to the relevant subsidiaries. Once automated, this will save the accounts department a considerable amount of work related to booking guarantees and setting up accruals, and it will allow the treasury department to analyze the utilization of guarantee lines directly in the system.
Keep in mind that the desired state works so that all guarantees in different lifecycle stages can be tracked so that you have a complete overview of which guarantees are in what stages. Another important factor for efficiency is streamlining communication processes. Ideally, all communication is done through the same platform. For example, you should be able to comment on specific guarantees, and the relevant users should receive notifications when action is required from them, or when messages concern them.
Some systems, like Nomentia’s, also offer extensive add-ons that tackle guarantee invoicing. Some of the following invoicing features can help improve the process:
All the steps mentioned above in a desired guarantee management setup can be realized with software. A software also offers many other benefits. These are some of the critical benefits that a solution like Nomentia Trade Finance provides:
To illustrate how optimal processes can benefit companies, these are a few examples of the customers that we have helped with trade finance and guarantee management:
Bertelsmann SE & Co.KGaA, the largest media group in Europe, uses Nomentia Trade Finance to automate issuing invoices for guarantee-related charges and commissions. They also decreased the treasury workload due to the centralized management of data of subsidiaries and automated processes related to data-input reminders. Now, Bertelsmann’s treasury team can also run extensive analyses based on group-wide guarantees.
DNV GL, a provider of technical assurance, advisory, and software in maritime, oil & gas, and other industries, uses Nomentia Trade Finance to centrally track guarantees and manage the end-to-end lifecycle from request to derecognition and everything in between including associated reporting on the guarantee portfolio and related fees. As part of a project that was started in 2022/2023, DNV is extending the solution to also cover the guarantee-related communication flow with banks using SWIFT MT-messages.
To summarize, companies managing a large portfolio of guarantees that are still relying on legacy processes based on reams of paper and large Excel sheets have a lot to gain from transitioning to a digitalized process. By centrally tracking and managing group-wide guarantees digitally, leveraging smart workflows involving all relevant stakeholders based on with optimal processes and stakeholder management Treasury and finance professionals should look into how they can. Most companies resort to guarantee management software to maximize control and efficiency. In the end, we recommend talking to other companies or one of our guarantee management experts, they can advise you on how to improve your current setup.